Moodality Mental Health – Service Agreement 2026

1. Introduction

This Service Agreement is made between Moodality Pty Ltd trading as Moodality Mental Health ("the Provider") and the Client ("the Client").

This agreement outlines the services, responsibilities, fees, and conditions under which Moodality Mental Health provides clinical, therapeutic, behavioural, and psychosocial services to clients accessing services via private payment, government-funded programs, or third-party funding arrangements.

Moodality Mental Health operates in accordance with:

• AHPRA regulatory requirements
• Australian College of Mental Health Nurses (ACMHN) Standards
• NDIS Practice Standards and Behaviour Support Rules (where applicable)
• Privacy Act 1988 and Australian Privacy Principles
• Relevant Commonwealth and NSW legislation

2. Provider Details

Business Name: Moodality Pty Ltd trading as Moodality Mental Health

ABN: 41 686 941 122

Email: frontdesk@moodality.com.au

Service Region: Australia-wide via telehealth and mobile community services across New South Wales (NSW)

3. Scope of Practice

Moodality Mental Health provides clinical, therapeutic, behavioural, and psychosocial services within the professional scope of:

• Credentialed Mental Health Nurses
• Behaviour Support Practitioners
• AHPRA-regulated clinicians operating under Moodality's governance framework

All services are delivered in accordance with professional standards, ethical obligations, and Moodality Mental Health's clinical governance, supervision, and quality assurance framework, regardless of funding source.

4. Services Provided

Services may include, subject to client needs and agreed scope:

Therapeutic Supports

• Cognitive Behavioural Therapy (CBT)
• DBT-informed interventions
• Motivational Interviewing (MI)
• Trauma-informed therapeutic support

Positive Behaviour Support

• Interim Behaviour Support Plans
• Functional Behaviour Assessments (FBA)
• Comprehensive Behaviour Support Plans

Mental Health Nursing

• Mental State Examinations (MSE)
• Risk assessment and safety planning
• Medication education and monitoring

Psychosocial & Complex Mental Health Support

• Dual diagnosis (mental health and AOD)
• Trauma-related presentations
• Capacity building and functional improvement

Clinical Recommendations & Written Reports

5. Fees, Rates & Billing

Fees are outlined on Moodality Mental Health's Fees & Pricing page and/or confirmed in writing prior to service commencement.

Billing Principles (All Clients)

• Services are billed based on service type and time spent
• Minimum billing increments apply as outlined in the pricing schedule
• Non-face-to-face clinical work may be billed where clinically necessary
• Travel, after-hours services, or additional costs may apply by agreement
• All billing is transparent, itemised, and documented

Funded Clients

Where services are funded through a government or third-party scheme, pricing and billing will align with the applicable rules and requirements of that scheme.

Private Clients

Private clients agree to pay fees as invoiced by Moodality Mental Health. Invoices are issued following service delivery unless otherwise agreed.

6. Integrated Support Delivery

Moodality Mental Health may deliver integrated care combining Therapeutic Supports, Mental Health Nursing, and Behaviour Support as part of holistic clinical practice.

To ensure ethical and compliant delivery:

• Each service type is clearly identified and documented
• Time is billed under the appropriate service category
• No overlapping billing occurs for the same period of time
• Clinical records clearly distinguish:
  • Therapeutic interventions
  • Behaviour support activities
  • Nursing-specific tasks

This approach applies to both private and funded clients.

7. Cancellations & Non-Attendance

• Clients must provide two (2) clear business days' notice to cancel or reschedule appointments
• Late cancellations or non-attendance may be charged at the full session rate
• Fees may be waived only in verified extenuating circumstances, at the Provider's discretion

8. Reports, Intellectual Property & Payment Terms

• Invoices are payable within 7 days, unless otherwise agreed in writing
• Written reports, plans, assessments, and recommendations are released once payment has been received, unless required earlier by law

Intellectual Property

• All reports, behaviour support plans, assessments, and written materials remain the intellectual property of Moodality Mental Health at all times.
• Upon payment, the Client is granted a non-exclusive licence to use reports for personal, clinical, funding, or support-related purposes only.
• Reports must not be altered, reproduced, distributed, or used for commercial purposes without written consent from Moodality Mental Health, except where required by law.
• Moodality Mental Health may retain and use de-identified material for supervision, training, quality improvement, and audit purposes.

9. Release of Information & Data Protection

Moodality Mental Health maintains a strict data protection policy to safeguard client privacy and confidentiality.

• Client medical and clinical records are not released to third parties without the Client's informed consent, except where disclosure is permitted or required by law.
• Moodality Mental Health will disclose information to law enforcement or investigative bodies only where:
  • a valid warrant, subpoena, court order, or statutory authority is provided; or
  • disclosure is otherwise required or authorised by law.
• In limited circumstances, information may be disclosed without consent where there is a serious and imminent risk to the health or safety of the Client or others, and disclosure is necessary to prevent or lessen that risk.
• Any disclosure is limited to information reasonably necessary for the purpose and handled in accordance with the Privacy Act 1988 and Australian Privacy Principles.

10. Service Delivery

Services may be delivered via:

• Secure telehealth platforms
• Mobile community visits
• Other agreed community locations

Clients must attend telehealth sessions from a safe and private environment.

Moodality Mental Health is not a crisis service.

In emergencies, clients should contact 000 or Lifeline (13 11 14).

11. Home & Community Visits

Clients must notify Moodality Mental Health of any known risks or hazards (e.g. unsafe environments, aggressive animals).

A call-out fee equal to 50% of the hourly rate may apply to cover travel time and associated costs.

12. Client Rights & Responsibilities

Clients have the right to:

• dignity, respect, and informed choice
• clear information about services and fees
• culturally safe and trauma-informed care

Clients are responsible for:

• providing accurate and honest information
• communicating respectfully
• ensuring a safe environment for service delivery

Moodality Mental Health may pause or discontinue services if safety is compromised.

13. Provider Responsibilities

Moodality Mental Health commits to:

• delivering services consistent with professional and regulatory standards
• maintaining confidentiality under the Privacy Act 1988
• using secure, encrypted clinical systems
• responding to feedback and concerns promptly
• retaining records as legally required
• ensuring appropriate worker screening and credentials
• providing ongoing supervision and clinical governance

14. Privacy & Data Security

All personal and health information is handled in accordance with:

• the Privacy Act 1988
• Australian Privacy Principles
• Moodality Mental Health's Privacy Policy

15. Accessibility & Inclusion

Moodality Mental Health is committed to inclusive, culturally safe, and trauma-informed practice and to reducing barriers to access wherever possible.

16. Feedback & Complaints

Clients may contact Moodality Mental Health at frontdesk@moodality.com.au.

Where applicable, complaints may also be escalated to the relevant funding body or regulatory authority.

17. Review of Agreement

This agreement is reviewed annually or when service, legislative, or regulatory changes occur.

Updated versions will be provided to clients as required.

18. Ending This Agreement

Either party may terminate this agreement with 14 days' written notice.

• All services delivered up to the termination date remain payable
• Fees for services commenced or time reserved are non-refundable
• A final invoice will be issued for work completed