Privacy Policy | Mental Health Services
Last Updated: 1 January 2026
Moodality Pty Ltd trading as Moodality Mental Health • ABN: 41 686 941 122 ("Moodality", "we", "us", "our")
Moodality Mental Health is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal and sensitive information that is reasonably necessary to provide safe, effective mental health, behavioural, and clinical services.
Personal Information
- Name, date of birth, and contact details
- Address and demographic information
- Emergency contact and application details
Sensitive Health Information
- Mental health history and current presentations
- Behavioural, functional, and risk assessments
- Medication and treatment information
- Clinical notes, assessments, reports, and plans
Website Information
We may collect limited browser data (IP address, browser type, pages visited) to improve website functionality and user experience.
2. How We Collect Information
Information may be collected:
- Directly from you during intake, sessions, or communication
- Through applications, with appropriate consent
- From other professionals involved in your care
- Via secure online forms, email, phone, or telehealth platforms
- Automatically through website analytics tools
3. Purpose of Collection
We collect information for purposes including:
- Providing clinical, therapeutic, and behavioural services
- Risk management, safety planning, and care coordination
- Clinical documentation and mandatory record keeping
- Billing, administrative processes, and governance
- Meeting legal, regulatory, and professional obligations
4. Use and Disclosure
Moodality Mental Health does not disclose personal or health information to third parties without your informed consent, except where disclosure is permitted or required by law.
With consent, information may be shared with other health professionals involved in your care, support services, or funding bodies/insurers.
5. Law Enforcement & Mandatory Disclosure
Client records are not released to law enforcement or government agencies unless a valid warrant, subpoena, court order, or statutory authority is provided, or disclosure is otherwise required by law.
6. Serious Threats to Health or Safety
In limited circumstances, we may disclose information without consent where there is a serious and imminent risk to the health or safety of the client or another person, and disclosure is necessary to prevent or lessen that risk.
7. Storage and Security
We use encrypted electronic clinical systems, password-protected devices, and secure cloud-based platforms compliant with Australian privacy standards to protect your data from misuse, loss, or unauthorised access.
8. Retention of Records
Records are retained for a minimum of 7 years from the last service date (or 7 years after turning 18 for children) as required by law.
9. Access and Correction
You have the right to request access to or correction of your personal information. Requests must be made in writing and identity verification may be required.
10. Complaints About Privacy
If you have concerns about your information, please contact us directly. We will investigate and respond promptly. If not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Website Links and Third Parties
We are not responsible for the privacy practices of third-party sites linked from our website and encourage users to review their respective policies.
12. Changes to This Policy
This Privacy Policy may be updated to reflect changes in legislation or technology. The most current version will always be available on our website.
13. Contact Us
Privacy Enquiries
For access requests or complaints.